Helpdesk
Welcome to Helpdesk
Helpdesk is an Area that involves different Tasks related to Information Technology.
I’ve worked in Helpdesk in a major Telecom Company in Lisbon, Portugal for 2 Years from 1999 to 2001 before moving to the Administration Roles of CRM (Customer Relationship Management), CTI (Computer Telephony Integration) and DM (Document Management).
My Role was to Install Hardware/Software and to Troubleshoot issues related to Hardware/Software.
My Daily Tasks were to check the Ticket System where Users reported issues or the Helpdesk E-Mail Mailbox.
In terms of Software were installing Operating Systems mainly Microsoft Windows Versions sometimes Novell NetWare from an Image a Snapshot after the First Installation with Norton Ghost or Productivity Software like Microsoft Office or other Microsoft Tools associated with Office or several types of Applicational Software like the Oracle Database Client, the CRM Client, the CTI Client or the DM Client.
Troubleshooting issues that Users reported mainly related to Microsoft Office or other Applicational Software issues.
In terms of Hardware were to Install Workstations in different places across the Company. Add/Remove RAM on Desktops/Laptops to Upgrade them or remove them because they were Faulty.
Occasionally Patching the Cables on the Router and Servers Racks.